Privacy Policy

Solve Advisors Privacy Policy
Effective date: June 26, 2019

At Solve we are committed to protecting your privacy. This policy outlines our data collection, processing and usage practices. It also describes your ability to manage access and correction of your personal information.

Solve Advisors Inc. (“Solve”, “us”, “we”, or “our”) operates our product SolveQuotes (“SolveQuotes”) which is accessible by our clients through different means, including both on-premise and through the websites operated by Solve. This privacy policy covers all data collected by Solve through the use of SolveQuotes, but is primarily intended to clarify how we collect and use information through the Websites.

This Privacy Policy also explains how we process ‘personal data’ about people in the European Union (EU), as required under the General Data Protection Regulation (GDPR).

We use your data to provide and improve SolveQuotes. By using SolveQuotes through any means, you agree to the collection and use of information in accordance with this policy.

We will review this policy regularly, and we may update it from time to time.

When You Visit our Websites

When you visit the Website located at www.solveadvisors.com, you are free to view the Website without providing any Personal information. In order to request a free trial through www.solveadvisors.com, or to create a login to SolveQuotes using the Website located at https://solvequotes.com/, you will be required to provide certain Personal information about yourself. Each time you visit the Website at https://solvequotes.com/ and login, we request that you provide Personal information about yourself, and we may collect navigational Information on our Websites.

Definitions

Websites – Websites includes the websites operated by Solve that are accessed at www.solveadvisors.com, https://solvequotes.com/ and also accessed through our applications or our on-premises SolveQuotes solution.

Personal information – Personal information means data about a Data Subject.

Usage Data – Usage Data is data collected automatically either generated by the use of the Websites or from the Websites’ infrastructure itself (for example, the duration of a page visit).

Cookies – Cookies are small pieces of data stored on your device (computer or mobile device).

Data Controller – Data Controller means the person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal information are, or are to be, processed.

For the purpose of this Privacy Policy, we are the Data Controller of your Personal information. You can contact us at Solve Advisors Inc., 265 Sunrise HWY, Suite 22, Rockville Centre, NY 11570 or via email at privacy@solveadvisors.com.

Data Processors (or Service Providers) – Data Processor (or Service Provider) means any natural or legal person who processes the data on behalf of the Data Controller. We may use the services of various Service Providers in order to process your data more effectively.

Data Subject (or User) – Data Subject is any identified or identifiable individual who is using our Websites and is the subject of Personal information.

Information Collection And Use

We collect several different types of information for various purposes to provide and improve our service to you.

Types of Data Collected

Personal information

While using our Websites, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal information”). Personally identifiable information may include, but is not limited to:

  • Email address
  • First name and last name
  • Phone number
  • Company Name
  • Title/Role
  • Cookies and Usage Data

We may use your Personal information to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send.

Usage Data

We may also collect information how the Websites are accessed and used. This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of the Websites that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

Tracking Cookies Data

We use cookies and similar tracking technologies to track the activity on our Websites and hold certain information.

Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze the Websites.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of the Websites.

Third party cookies

We use third party providers to operate the Websites. These include Hubspot, which is our Inbound Marketing Software provider and Google Analytics, which tracks usage behavior on our Websites. In order to understand how Hubspot and Google Analytics use cookies, please refer to their individual cookie policies for more information.

Hubspot Cookie Policy
Google Analytics Cookie Policy

Use of Data

Solve uses or may use the collected data for various purposes:

  • To send information or content to you which we think may be of interest to you by post, email, or other means and send you marketing communications relating to our business;
  • To promote use of our services to you and share promotional and information content with you in accordance with your communication preferences;
  • To send information to you regarding changes to our Customer Terms of Service, Privacy Policy (including the Cookie Policy), or other legal agreements.
  • To respond to support requests as well as send you information regarding service upgrades, improvements or issues regarding the use of our website.
  • To gather analysis or valuable information so that we can improve our Websites. • To monitor the usage of our Websites.
  • To inform you of upgrades or changes to the Websites.
  • To detect, prevent and address technical issues.

We Never Sell Personal Information

We will never sell your Personal information to any third party.

Use of Navigational Information

We may use Navigational Information to operate and improve the Websites.

Security of your Personal Information

The Websites are hosted by Hubspot, Amazon Web Services (AWS) and Broadview Networks (Broadview). Please review their respective privacy policies to understand security protocols for each of the hosts – you can access the Hubspot privacy policy here, you can access the AWS privacy policy here, and you can access the Broadview privacy policy here. The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal information, we cannot guarantee its absolute security.

To Unsubscribe From Our Communications

You may unsubscribe from our marketing communications by clicking on the “unsubscribe” link located on the bottom of our e-mails, updating your communication preferences, or by sending us email us at privacy@solveadvisors.com or postal mail to

Solve Advisors Inc.
265 Sunrise HWY, Suite 22
Rockville Centre, NY 11570
(646) 699-5041
Attention: Privacy.

Customers cannot opt out of receiving transactional emails related to their accounts with us.

Social Media Features

Our Website at www.solveadvisors.com includes Social Media Features, such as the Facebook Like button and Widgets, such as the Share This button or interactive mini- programs that run on our sites. These features may collect your IP address, which page you are visiting on our sites, and may set a cookie to enable the feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our Website. This Privacy Policy does not apply to these features. Your interactions with these features are governed by the privacy policy and other policies of the companies providing them.

Links To Other Sites

Our Websites may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the privacy policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Legal Basis for Processing Personal Information Under General Data Protection Regulation (GDPR)

If you are from the European Economic Area (EEA), Solve’s legal basis for collecting and using the personal information described in this Privacy Policy depends on the Personal information we collect and the specific context in which we collect it.

Solve may process your Personal information because:

  • We need to perform a contract with you.
  • You have given us permission to do so.
  • The processing is in our legitimate interests and it’s not overridden by your rights.
  • To comply with the law.

Solve will retain your Personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal information to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

Solve will also retain Usage Data for internal analysis purposes.

Transfer Of Data

Your information, including Personal information, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

If you are located outside of the United States and choose to provide information to us, please note that we transfer the data, including Personal information, to the United States and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

Solve will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal information will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

Disclosure Of Data

Legal Requirements

Solve may disclose your Personal information in the good faith belief that such action is necessary to:

  • To comply with a legal obligation
  • To protect and defend the rights or property of Solve
  • To prevent or investigate possible wrongdoing in connection with the Websites
  • To protect the personal safety of users of the Websites or the public
  • To protect against legal liability

Your Data Protection Rights Under General Data Protection Regulation (GDPR)

If you are a resident of the European Economic Area (EEA), you have certain data protection rights. Solve aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal information.

If you wish to be informed what Personal information we hold about you and if you want it to be removed from our systems, please contact us at privacy@solveadvisors.com.

In certain circumstances, you have the following data protection rights:

  • The right to access, update or to delete the information we have on you. If you are unable to perform these actions yourself, please contact us to assist you at privacy@solveadvisors.com.
  • The right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete.
  • The right to object. You have the right to object to our processing of your Personal information.
  • The right of restriction. You have the right to request that we restrict the processing of your personal information.
  • The right to data portability. You have the right to be provided with a copy of the information we have on you in a structured, machine-readable and commonly used format.
  • The right to withdraw consent. You also have the right to withdraw your consent at any time where Solve relied on your consent to process your personal information.

Please note that we may ask you to verify your identity before responding to such requests.

  1. Please note that there are circumstances in which we may not be required to provide you with the information contained in this Privacy Policy, for example if you already have the information.
  2. In addition, where we obtain personal information about you from a source other than yourself, we are not required to provide you with certain information contained in this Privacy Policy if:
    • You already have the information
    • Providing you with the information would prove impossible or would involve a disproportionate effort
    • We are under an EU or EU member state law obligation to obtain or disclose the information which provides appropriate measures to protect your legitimate interests
    • We are obliged to keep the information confidential as a result of an obligation of professional secrecy regulated by EU or EU member state law

You have the right to complain to a Data Protection Authority about our collection and use of your Personal information. For more information, please contact your local data protection authority in the EEA.

Service Providers

We may employ third party companies and individuals to facilitate our Websites (“Service Providers”), to manage the Websites on our behalf, to perform Support-related services or to assist us in analyzing how our Websites are used.

These third parties have access to your Personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Analytics

We may use third-party Service Providers to monitor and analyze the use of our Websites.

Google Analytics

Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Websites. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.

You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity.
For more information on the privacy practices of Google, please visit the Google Privacy Terms web page: http://www.google.com/intl/en/policies/privacy/.

Children’s Privacy

Our Websites do not address anyone under the age of 18 (“Children”).

We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children has provided us with Personal information, please contact us. If we become aware that we have collected Personal information from children without verification of parental consent, we take steps to remove that information from our servers.

Changes To This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

We will let you know via email and/or a prominent notice on our Websites, prior to the change becoming effective and update the “effective date” at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

If you have any questions, comments or concerns about our Privacy Policy, please contact us at privacy@solveadvisors.com.